Only one of the 2.
Brand new water heater not working.
Turn the power back on to the water heater 5.
And turn on the.
Check the heat setting on both.
The lower should be set slightly higher than the upper so that the lower is the one doing the heating.
Test the wires to confirm the power is off using a non contact voltage tester.
Common electric water heater problems are replacing bad heating elements and checking electric water heater thermostats.
Panels off and push in the red reset buttons they may have popped out during installation put everything back together.
You may have the upper thermostat set at a higher temp than the lower.
Turn off the power to the water heater then take off the two.
Turn off the power to the water heater.
Remove the access panel insulation and plastic safety guard from each heating element on the water heater.
Reset the breaker or replace the fuse as necessary and restart your water heater.
If the fuse has burnt out or the circuit breaker has tripped that directly controls the electricity for your heater it will not work.
Some common problems for all hot water heaters are pressure relief valves leaking water heaters and the water heater drain valve.
If it trips again then the upper and lower stats should be replaced.
Turn off the power to the water heater in the service panel.
To troubleshoot why your water heater does not get hot water.